Day 2 of the Gartner summit was time to look into the future. Attended sessions on how we can monitor social tools, looking at the next generation of real-time mobile connected workers and the success and failures of cloud-based computing. Some good networking with organisations that are facing similar issues to us (always good to confirm we are not alone). Some key themes throughout the day focused on ensuring we determine requirements and define purpose. In the best traditional of tag clouds here are some instance words / terms / phases I picked up from the 2 days of Gartner summit.
There are ‘birthright workplace tools’
Time and place are no longer boundaries to collaboration (except with my laptop!)
We must put the user experience in context
Our job is about engaging eyeballs
Intranets and portals are becoming more e to e (employee to employee)
The governance role is to find the balance between control and flexibility
Leaving the summit I left with a real sense of worth with my role. There has been lots of talk recently about the future of online teams (‘death of the intranet manager’; ‘out of the box’ websites etc) but I left with a real sense that the role I and industry peers play will be around for the next few years. It’s not about the technology but a collection of methodologies and approaches that enhances the end-user experience.