Intranet Professionals


Been following this LinkedIn discussion on Intranet Professionals with interest as it’s something I and other intranet focused people have been talking about (with little action on my part) for some time.

I believe there are two major issues that are barriers to seeing greater number of ‘intranet professionals’ or defining this as a skill set.

Firstly the lack of a recognised qualification still hinders the role. HR, Marketing, Communications and these types of roles have all formed, for want of a better word, institutes that begin to define qualifications. It’s something I have pondered upon for many years (in 2010 we held the Intranet Career Path discussion at IBF 24) but I still struggle to define what we would include within this type of qualification. The demands of linking ‘people to people’ and ‘people to content’ internally changes so rapidly that developing modules would be hard. I also sense that intranet professionals are more ‘artisans’ than ‘workers’ as they are on the innovative edge of changing the way organisations work. It’s true that many intranet managers need to conduct many roles not just within the intranet field, but even in large organisations that have dedicated intranet teams it would be brave to suggest they are not innovative or creative in the practice of changing the way organisations work. Unfortunately I sense this may be to the detriment of the profession as many organisations still struggle in how they organise and departmentalise innovation.

Secondly the career path is still not mapped out. If someone was looking to become a CKO, CIO, CTO (even CDO – Chief Digital Officer) they would need a lot more on their CV than just ‘intranet’. For other areas this may not be the case. While it’s not a burden it certainly would struggle to get you a seat at the top table by just running successful intranet programmes.





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