Employees are faced with a range of tools to communicate, collaboration, share and network. Simply deploying new tools just confuses an already overworked organisation.
To expect many to understand what tool should be used in which context is foolish. One of the most important documents you can produce in the early days of a collaboration tool deployment is guidance to participants about what goes where.
This could be dressed up as a content strategy document, outlining where implicit and explicit knowledge / content should be stored or a straightforward guide on which tool to use when. Just map out some business scenarios and give people ‘guidance’ on which tool can be used to accomplish the task most efficiently.
Get this document into the environment early and it will save you lots of time answering questions from confused new adopters of the collaboration platform.