Over the last few years it’s been pleasing to see how some of the collaboration software vendors have been changing their tune over how to successfully adopt their technologies.
If you compare the early adoption collateral for Jive, Yammer (O365), Chatter (insert numerous names here) and look at the adoption approaches they now recommend – built around behavioural change, habit formal and other techniques from neuroscience and related disciplines – those of us from the ‘people’ side of technology feel more comfortable than ever in championing the mantra that good adoption of collaborative technologies is more about psychology than technology.
Using the ‘power of 3’ psychological approach here is my take on the ‘do’s and don’ts of adoption broken down into 3
- Don’t focus on technology / product names and keep use of traditional corporate channels to a minimum
- Hierarchy won’t be effective – no ‘trickle-down’ effect in most organisations. Leadership support is important but it must be active (role modelling not just telling)
- Don’t tell people the whole story, show then everything at once, or provide just one approach / route for success
- Focus on behaviours and scenarios with short bite size coaching and messaging (power of 3)
- Create a bottom up / ‘word of mouth’ approach, developing social learning, role models (doing rather than telling) and nudge rather than command
- Work on volume (light lots of little fires – develop use cases, nurture advocates, present at meetings) and then focus energy on those that catch fire and show potential to grow)